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Advanced Diploma in Basics Of Customer Service
Saturday, 27 April 2024 14:20:20
     

Embark on a transformative journey with our Advanced Diploma in Basics Of Customer Service program. Dive deep into the core principles of exceptional customer service, equipping you with the skills and knowledge needed to excel in any customer-facing role. Through interactive lectures, case studies, and practical exercises, you will master communication techniques, conflict resolution strategies, and customer relationship management. Our experienced instructors will guide you every step of the way, ensuring you develop a customer-centric mindset that sets you apart in the competitive job market. Elevate your career prospects and unleash your potential with this comprehensive and dynamic program.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
Fast track mode - attain your qualification in just 6 months !
Dedicated Tutor Support via live chat.
Course content
● Introduction to Customer Service
● Understanding Customer Needs and Expectations
● Effective Communication Skills
● Building Rapport with Customers
● Handling Difficult Customers
● Problem-Solving and Conflict Resolution
● Time Management in Customer Service
● Customer Feedback and Continuous Improvement
● Ethical Practices in Customer Service
● Role-Playing and Simulation Exercises
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149


2 months - GBP £99
❼   Payment plans

1 month - GBP £149

2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

Request free information

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