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Professional Certificate Course in Customer Service Excellence
Sunday, 02 June 2024 15:08:53
     

Enhance your career with our Professional Certificate Course in Customer Service Excellence. This comprehensive program equips you with the skills and knowledge needed to deliver exceptional customer service. Learn how to effectively communicate with customers, resolve conflicts, and exceed expectations. Our expert instructors will guide you through real-world scenarios and practical exercises to ensure you are well-prepared for any customer service situation. Whether you are new to the field or looking to advance your career, this course will provide you with the tools to succeed in today's competitive business environment. Enroll now and take the first step towards becoming a customer service expert!



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
● Introduction to Customer Service Excellence
● Understanding Customer Needs and Expectations
● Effective Communication Skills
● Building Rapport and Trust with Customers
● Handling Difficult Customers and Situations
● Problem-Solving and Decision Making in Customer Service
● Time Management and Prioritization in Customer Service
● Implementing Customer Feedback and Continuous Improvement
● Teamwork and Collaboration in Customer Service
● Ethical Practices and Professionalism in Customer Service
● Technology and Tools for Enhancing Customer Experience
● Creating a Customer-Centric Culture within an Organization
● Final Assessment and Certification.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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