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Postgraduate Programme in Recognise Diversity When Delivering Customer Service
Sunday, 02 June 2024 17:26:19
     

Our Postgraduate Programme in Recognising Diversity When Delivering Customer Service equips students with the essential skills to navigate the complexities of a diverse customer base. Through a blend of theoretical knowledge and practical application, students will learn to effectively communicate, empathize, and problem-solve in a multicultural environment. Our expert faculty will guide students in understanding the nuances of cultural differences, enabling them to provide exceptional customer service tailored to individual needs. Graduates will emerge as confident and culturally competent professionals, ready to excel in a global marketplace. Join us and embark on a transformative journey towards becoming a customer service leader.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
● Understanding Diversity in Customer Service
● Cultural Competence in Customer Interactions
● Communication Strategies for Diverse Customers
● Addressing Bias and Stereotypes in Customer Service
● Implementing Inclusive Practices in Service Delivery
● Resolving Conflict in Cross-Cultural Customer Interactions
● Ethical Considerations in Serving Diverse Customer Base
● Case Studies in Effective Customer Service Across Different Cultures
● Developing a Personalized Approach to Customer Care
● Continuous Improvement in Diversity Awareness for Customer Service Professionals
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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