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Certificate in Introduction To Customer Service For Hospitality And Tourism
Sunday, 02 June 2024 17:25:17
     

Embark on a transformative journey with our Certificate in Introduction To Customer Service For Hospitality And Tourism program. Dive into the world of exceptional customer service, tailored specifically for the dynamic hospitality and tourism industry. Learn essential skills to exceed guest expectations, enhance customer satisfaction, and build lasting relationships. Our comprehensive curriculum covers communication strategies, problem-solving techniques, and cultural awareness to equip you with the tools needed to thrive in this fast-paced environment. Elevate your career prospects and unlock exciting opportunities in the thriving hospitality and tourism sector. Enroll today and take the first step towards a rewarding and fulfilling career in customer service.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
● Introduction to Customer Service in Hospitality and Tourism
● Understanding Customer Needs and Expectations
● Effective Communication Skills for Customer Service
● Handling Difficult Customers and Situations
● Building Rapport and Relationships with Customers
● Providing Excellent Customer Service in Hospitality and Tourism
● Managing Customer Feedback and Complaints
● Customer Service Best Practices in the Hospitality and Tourism Industry
● Role-playing and Practical Scenarios for Customer Service
● Final Assessment and Certification.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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