The Level 5 Award in Investigative Claimant Interviewing is a comprehensive course designed to equip individuals with the necessary skills and knowledge to conduct effective interviews with claimants in an investigative setting. This course covers a wide range of topics including communication techniques, questioning strategies, and legal considerations.
| Year | Number of Participants | Pass Rate |
|---|---|---|
| 2020 | 150 | 85% |
| 2019 | 120 | 90% |
During the course, participants will learn how to build rapport with claimants, ask open-ended questions to gather relevant information, and analyze verbal and non-verbal cues to detect deception. The Level 5 Award in Investigative Claimant Interviewing also covers the importance of maintaining ethical standards and confidentiality throughout the interviewing process.
Participants will have the opportunity to practice their skills through role-playing exercises and case studies. By the end of the course, individuals will be able to conduct thorough and professional interviews that adhere to best practices and legal requirements.
The Level 5 Award in Investigative Claimant Interviewing is a valuable course for professionals in the field of claims investigation. By mastering the skills taught in this course, individuals can enhance their interviewing techniques, improve their investigative abilities, and contribute to the overall success of their organization.
Investigative Claimant Interviewing
is a Level 5 Award designed for professionals who conduct interviews with claimants in various settings, such as insurance, employment, or social services.