Home | Elevate Your Career with Our Customer Service Undergraduate Programme
Are you looking to enhance your career prospects in the field of customer service? Look no further than our undergraduate programme at London School of Planning and Management (LSPM). Our comprehensive course is designed to equip you with the skills and knowledge needed to excel in this dynamic and fast-paced industry.
Our programme stands out from the rest due to its practical approach and industry-relevant curriculum. Here are some reasons why you should consider enrolling:
Our faculty members are experts in the field of customer service and bring years of industry experience to the classroom. You will learn from the best and gain valuable insights that will set you apart from the competition.
We believe in learning by doing. That's why our programme includes hands-on projects, case studies, and simulations to give you real-world experience and prepare you for the challenges of the industry.
Through our extensive network of industry partners, you will have the opportunity to connect with leading companies in the customer service sector. This will open doors for internships, job placements, and networking opportunities.
Our curriculum is carefully crafted to cover all aspects of customer service, including:
Learn how to build and maintain strong relationships with customers to ensure satisfaction and loyalty.
Develop effective communication skills to interact with customers in a professional and courteous manner.
Master problem-solving techniques to address customer issues and resolve conflicts efficiently.
Understand the importance of delivering excellent service to exceed customer expectations and build brand loyalty.
Our undergraduate programme in customer service is a 3-year course that covers a wide range of topics. Here is a brief overview of the modules you will study:
| Year | Module |
|---|---|
| 1 | Introduction to Customer Service |
| 2 | Customer Relationship Management |
| 3 | Service Excellence and Quality Management |
Enrolling in our undergraduate programme in customer service is the first step towards a successful career in this thriving industry. With our practical approach, experienced faculty, and industry connections, you will be well-equipped to take on the challenges of the customer service sector. Don't wait any longer – take your career to new heights with LSPM!