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Undergraduate Programme in Customer Service
Sunday, 28 April 2024 12:06:28
     

Welcome to the Undergraduate Programme in Customer Service, your gateway to mastering the art of delivering exceptional customer experiences. Designed for aspiring professionals and current employees seeking to enhance their customer service skills, this course offers a comprehensive overview of the principles and practices that drive outstanding customer service.

**Module 1: Fundamentals of Customer Service**
Begin your journey with an exploration of the fundamentals of customer service. Learn about the importance of customer satisfaction, effective communication techniques, and building rapport with customers. Gain insights into the role of empathy, active listening, and problem-solving in delivering exceptional customer experiences.

**Module 2: Customer Service Strategies and Best Practices**
Delve into advanced customer service strategies and best practices used by industry leaders. Explore techniques for handling difficult customers, managing customer complaints, and resolving conflicts effectively. Learn how to anticipate customer needs, exceed expectations, and build long-lasting customer relationships.

**Module 3: Customer Service in a Digital Age**
Navigate the challenges and opportunities of customer service in a digital age. Explore the impact of technology on customer interactions, including online chat support, social media engagement, and email communication. Learn how to leverage digital tools and platforms to enhance the customer experience and drive customer satisfaction.

**Module 4: Customer Service Metrics and Measurement**
Discover the importance of measuring and evaluating customer service performance. Explore key metrics such as customer satisfaction scores, Net Promoter Score (NPS), and customer retention rates. Learn how to analyze customer feedback, identify areas for improvement, and implement strategies to enhance service quality.

**Module 5: Continuous Improvement and Professional Development**
Embrace a culture of continuous improvement and professional development in customer service. Explore strategies for ongoing learning and skill development, including attending training workshops, seeking mentorship, and participating in professional networks. Learn how to adapt to evolving customer needs and industry trends to stay ahead of the competition.

Throughout the course, you'll engage in quiz-based assessments designed to reinforce your understanding of key concepts and principles. By the end of the programme, you'll emerge with a comprehensive understanding of customer service fundamentals and the skills needed to deliver exceptional customer experiences in any industry.

Join us in the Undergraduate Programme in Customer Service and take the first step towards becoming a customer service champion. Gain the knowledge and skills needed to delight customers, drive loyalty, and contribute to the success of your organization in today's competitive marketplace.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content

Welcome to the Undergraduate Programme in Customer Service, where excellence in customer service is the cornerstone of success. Our comprehensive course is designed to equip you with the skills and knowledge needed to deliver exceptional customer experiences in any industry.

**Curriculum Overview:

Our curriculum covers a wide range of topics essential for mastering the art of customer service:

1. Fundamentals of Customer Service: Explore the foundational principles of customer service, including effective communication, problem-solving, and building rapport with customers.

2. Customer Service Strategies and Best Practices: Delve into advanced customer service strategies and best practices used by industry leaders. Learn how to handle difficult customers, manage complaints, and exceed expectations.

3. Customer Service in a Digital Age: Navigate the challenges and opportunities of customer service in a digital age. Discover how technology is transforming customer interactions and learn how to leverage digital tools to enhance the customer experience.

4. Customer Service Metrics and Measurement: Understand the importance of measuring and evaluating customer service performance. Explore key metrics such as customer satisfaction scores and learn how to analyze feedback to drive continuous improvement.

5. Continuous Improvement and Professional Development: Embrace a culture of continuous improvement and professional development in customer service. Learn strategies for ongoing learning and skill development to stay ahead of the competition.

**Unique Features:

- **Quiz-Based Assessments: Engage in dynamic quiz-based assessments that reinforce your understanding of key concepts and principles, ensuring maximum retention and comprehension.

- **Streamlined Learning Experience: Our short course format eliminates the need for practical projects or hands-on training, focusing instead on theoretical knowledge and conceptual understanding.

- **Flexible Schedule: Designed with busy professionals in mind, our programme offers a flexible learning schedule that allows you to study at your own pace.

**SEO-Enhanced Keywords:

Customer Service, Exceptional Customer Experiences, Customer Satisfaction, Digital Age, Customer Service Strategies, Continuous Improvement, Professional Development, Quiz-Based Assessments, Short Course.

Join us in the Undergraduate Programme in Customer Service and unlock the secrets to delivering exceptional customer experiences. Gain the skills and knowledge needed to excel in any customer-facing role and make a positive impact on your organization's success.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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