Undergraduate Programme in Administrative Tasks
1. Introduction to Administrative Practices: Gain foundational knowledge in administrative principles and practices essential for success in administrative roles. Topics include office management, time management, and communication skills.
2. Business Communication: Develop effective written and verbal communication skills crucial for administrative professionals. Learn how to draft professional emails, reports, and memos, and enhance interpersonal communication in a business environment.
3. Office Software Applications: Master commonly used office software applications such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace. Acquire hands-on experience in creating documents, spreadsheets, presentations, and managing email communications.
4. Records Management and Data Entry: Learn best practices for records management and data entry. Understand the importance of maintaining accurate records and develop proficiency in data entry techniques to ensure efficient information management.
5. Administrative Procedures and Policies: Explore administrative procedures and policies commonly encountered in organizational settings. Understand the importance of adhering to policies related to confidentiality, ethics, and workplace safety.
6. Project Management Fundamentals: Gain an overview of project management principles and techniques. Learn how to initiate, plan, execute, and close projects effectively, enhancing your ability to manage tasks and projects efficiently.
7. Customer Service Excellence: Develop essential customer service skills necessary for interacting with clients, customers, and stakeholders. Learn how to address inquiries, resolve complaints, and provide exceptional service to enhance customer satisfaction.
8. Office Organization and Time Management: Master techniques for organizing tasks, managing time effectively, and prioritizing responsibilities. Enhance productivity by implementing strategies for efficient workflow management and task delegation.
9. Professional Development and Career Readiness: Prepare for success in the workplace by honing professional development skills. Learn about resume writing, interview techniques, and strategies for career advancement in administrative roles.
10. Internship/Practicum (Optional): Gain hands-on experience through an optional internship or practicum opportunity. Apply theoretical knowledge in a real-world work setting, gaining valuable practical skills and industry insights.
This comprehensive programme equips students with the knowledge, skills, and practical experience needed to excel in various administrative roles across industries. Graduates emerge prepared to tackle the challenges of the modern workplace and contribute effectively to organizational success.
