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Undergraduate Diploma in Recognise Diversity When Delivering Customer Service
Saturday, 27 April 2024 19:21:24
     

Welcome to our Undergraduate Diploma in Recognising Diversity When Delivering Customer Service! In this program, students will delve into the essential skills and knowledge needed to provide exceptional customer service in today's diverse and multicultural society. Our core modules cover a wide range of topics, including understanding the importance of diversity in customer service, developing cultural competence, effective communication strategies for diverse customers, and conflict resolution techniques in a multicultural environment. Students will also learn how to identify and address unconscious biases that may impact their interactions with customers from different backgrounds. Through a combination of theoretical learning and practical exercises, students will gain the confidence and skills needed to navigate the complexities of diversity in customer service. Our experienced instructors will guide students through real-world case studies and simulations to help them apply their knowledge in a practical setting. Upon completion of the program, students will be equipped with the tools to provide inclusive and respectful customer service to individuals from all walks of life. They will be able to adapt their communication style, problem-solving approach, and service delivery to meet the unique needs of diverse customers. Whether you are a current customer service professional looking to enhance your skills or someone interested in pursuing a career in customer service, our Undergraduate Diploma in Recognising Diversity When Delivering Customer Service will provide you with the knowledge and expertise to excel in this field. Join us on this exciting journey towards becoming a more culturally competent and customer-focused professional. Enroll in our program today and take the first step towards a rewarding career in customer service. Embrace diversity, enhance your skills, and make a positive impact on the customer experience.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Undergraduate Diploma in Recognising Diversity When Delivering Customer Service program! This comprehensive course is designed to equip students with the necessary skills and knowledge to excel in the field of customer service while embracing and celebrating diversity. Our curriculum highlights a range of topics essential for understanding and effectively navigating the diverse landscape of customer service. Students will delve into the principles of diversity and inclusion, exploring how these concepts impact customer interactions and relationships. Through case studies and real-world scenarios, students will learn how to recognize and appreciate the unique needs and perspectives of customers from various backgrounds. In addition, our program covers communication strategies tailored to diverse audiences, emphasizing the importance of empathy, active listening, and cultural sensitivity in delivering exceptional customer service. Students will also gain practical experience through role-playing exercises and simulations, honing their ability to adapt their communication style to meet the needs of different customers. Furthermore, our curriculum includes modules on conflict resolution and problem-solving, equipping students with the tools to address challenging situations with professionalism and respect. By learning how to navigate conflicts and misunderstandings effectively, students will be prepared to handle any customer service scenario with confidence and competence. Our experienced instructors bring a wealth of knowledge and expertise to the classroom, providing valuable insights and guidance throughout the program. With a focus on practical skills and real-world applications, students will graduate ready to excel in a variety of customer service roles across industries. Join us on this exciting journey to become a skilled and culturally competent customer service professional. Embrace diversity, hone your communication skills, and elevate your customer service experience with our Undergraduate Diploma in Recognising Diversity When Delivering Customer Service program. Enroll today and take the first step towards a rewarding career in customer service.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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