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Undergraduate Diploma in Customer Service And Communication
Saturday, 27 April 2024 16:07:05
     

Embark on a transformative journey with our Undergraduate Diploma in Customer Service and Communication program. Gain essential skills in effective communication, problem-solving, and relationship-building to excel in the dynamic world of customer service. Our comprehensive curriculum equips you with the knowledge and practical experience needed to exceed customer expectations and drive business success. Learn from industry experts and engage in hands-on learning experiences to enhance your interpersonal skills and build a strong foundation for a rewarding career in customer service. Join us and unlock your potential to become a customer service champion in any industry.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
● Introduction to Customer Service
● Effective Communication Skills
● Customer Relationship Management
● Conflict Resolution and Problem-Solving
● Business Etiquette and Professionalism
● Service Recovery and Complaint Handling
● Cultural Diversity and Inclusion in Customer Service
● Technology in Customer Service
● Sales Techniques and Upselling
● Managing Customer Expectations
● Ethics in Customer Service
● Teamwork and Collaboration in Customer Service
● Case Studies and Practical Applications
● Final Project and Presentation.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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