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Undergraduate Certificate in Basics Of Customer Service
Sunday, 28 April 2024 16:21:12
     

Welcome to our Undergraduate Certificate in Basics of Customer Service program! This comprehensive course is designed to equip you with the essential skills and knowledge needed to excel in the dynamic field of customer service. Throughout this program, you will delve into core modules that cover a wide range of topics essential for providing exceptional customer service. In the first module, you will learn about the fundamentals of customer service, including the importance of effective communication, problem-solving techniques, and building strong relationships with customers. You will also explore the role of empathy and active listening in understanding and meeting customer needs. The second module focuses on customer service strategies and best practices. You will delve into topics such as handling difficult customers, managing customer expectations, and delivering exceptional service across various communication channels. By the end of this module, you will have a solid understanding of how to create positive customer experiences and build customer loyalty. The third module delves into the importance of customer feedback and how to use it to improve service quality. You will learn how to gather and analyze customer feedback, identify areas for improvement, and implement strategies to enhance the overall customer experience. Additionally, you will explore the role of technology in customer service and how to leverage it to streamline processes and improve efficiency. In the final module, you will focus on measuring and evaluating customer service performance. You will learn how to set key performance indicators (KPIs), track customer satisfaction metrics, and use data to make informed decisions and drive continuous improvement. By the end of this module, you will have the skills and knowledge needed to assess and enhance the effectiveness of your customer service efforts. Throughout the program, you will have the opportunity to engage with industry experts, participate in interactive discussions, and apply your learning to real-world scenarios. Our experienced instructors will provide you with personalized feedback and guidance to help you succeed in your customer service career. Whether you are new to the field of customer service or looking to enhance your existing skills, our Undergraduate Certificate in Basics of Customer Service program will provide you with the foundation you need to excel in this fast-paced and rewarding industry. Join us today and take the first step towards a successful career in customer service!



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Undergraduate Certificate in Basics of Customer Service program! This comprehensive course is designed to equip you with the essential skills and knowledge needed to excel in the dynamic field of customer service. Our curriculum highlights a range of topics that are crucial for success in the customer service industry. You will learn about the importance of effective communication, problem-solving techniques, and conflict resolution strategies. Additionally, you will gain a deep understanding of customer behavior and how to provide exceptional service to diverse clientele. Throughout the program, you will have the opportunity to engage in hands-on learning experiences that will help you apply theoretical concepts to real-world situations. Our experienced instructors will guide you through case studies, role-playing exercises, and interactive discussions to enhance your learning experience. By the end of the program, you will have developed the skills and confidence to handle challenging customer interactions with professionalism and empathy. You will also be equipped with the tools to build strong relationships with customers and enhance overall customer satisfaction. Whether you are looking to kickstart your career in customer service or enhance your existing skills, our Undergraduate Certificate in Basics of Customer Service program is the perfect choice for you. Join us and take the first step towards a rewarding career in this exciting field. Enroll now and embark on a journey towards becoming a customer service expert!
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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