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Professional Diploma in Remote Support And Help Desk Management
Thursday, 02 May 2024 05:10:55
     

Are you ready to elevate your career in the fast-paced world of remote support and help desk management? Our Professional Diploma program offers comprehensive training in the latest technologies and best practices to equip you with the skills needed to excel in this dynamic field. From troubleshooting technical issues to managing customer inquiries, our expert instructors will guide you through real-world scenarios to ensure you are prepared for success. Join us and gain the knowledge and confidence to provide top-notch support to clients while effectively managing help desk operations. Take the next step towards a rewarding career in remote support and help desk management today.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
● Introduction to Remote Support and Help Desk Management
● Customer Service and Communication Skills
● Technical Support Fundamentals
● Remote Troubleshooting and Problem-Solving Techniques
● Help Desk Tools and Software
● Incident Management and Ticketing Systems
● Remote Desktop Support and Remote Access Technologies
● Security and Compliance in Remote Support
● Performance Metrics and Reporting
● Managing Remote Support Teams
● Continuous Improvement in Help Desk Operations
● Case Studies and Real-World Scenarios
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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