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Professional Diploma in Deliver Customer Service To Difficult Customers
Saturday, 27 April 2024 21:07:09
     

Are you ready to master the art of handling difficult customers with finesse and professionalism? Our Professional Diploma in Deliver Customer Service To Difficult Customers program equips you with the skills and strategies needed to navigate challenging interactions with ease. Learn how to de-escalate tense situations, empathize with frustrated customers, and turn negative experiences into positive outcomes. Our expert instructors will guide you through real-life scenarios and provide practical tips for providing exceptional customer service. Join us and elevate your customer service skills to new heights. Enroll now and become a customer service champion!



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
● Understanding Difficult Customers
● Effective Communication Strategies
● Conflict Resolution Techniques
● Managing Emotions in Customer Interactions
● Building Rapport with Challenging Customers
● Problem-Solving Skills
● Handling Complaints and Feedback
● Role-Playing Scenarios and Case Studies
● Self-Care and Stress Management
● Continuous Improvement in Customer Service Delivery
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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