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Professional Certificate in Remote Support And Help Desk Management
Thursday, 02 May 2024 01:51:08
     

Are you ready to take your career in IT support to the next level? Our Professional Certificate in Remote Support and Help Desk Management program is designed to equip you with the skills and knowledge needed to excel in the fast-paced world of remote technical support. In this comprehensive program, you will learn how to effectively troubleshoot and resolve technical issues remotely, ensuring that your organization's systems and networks run smoothly at all times. You will also gain a deep understanding of help desk management best practices, including how to prioritize and escalate support tickets, manage customer expectations, and provide exceptional customer service. The core modules of this program cover a wide range of topics, including remote desktop support, network troubleshooting, customer relationship management, and IT service management. You will also learn how to use remote support tools and software effectively, enabling you to provide efficient and effective support to users no matter where they are located. One of the key benefits of this program is its focus on practical, hands-on learning. You will have the opportunity to apply your newly acquired skills in real-world scenarios, gaining valuable experience that will set you apart in the competitive field of IT support. Our experienced instructors will guide you through each module, providing personalized feedback and support to help you succeed. Upon completion of the program, you will receive a Professional Certificate in Remote Support and Help Desk Management, demonstrating to employers that you have the skills and expertise needed to excel in this critical role. Whether you are looking to advance your career in IT support or transition into a new role, this program will provide you with the tools and knowledge needed to succeed. Don't wait any longer to take your career to the next level. Enroll in our Professional Certificate in Remote Support and Help Desk Management program today and start your journey towards a rewarding and successful career in IT support.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Professional Certificate in Remote Support and Help Desk Management program! This comprehensive course is designed to equip you with the essential skills and knowledge needed to excel in the fast-paced world of remote support and help desk management. Our curriculum highlights a blend of theoretical knowledge and practical skills, ensuring that you are well-prepared to handle the challenges of providing remote support and managing help desk operations effectively. You will learn about the latest trends and technologies in the field, as well as best practices for troubleshooting technical issues and providing exceptional customer service. The program covers a wide range of topics, including remote support tools and software, help desk ticketing systems, customer communication strategies, and problem-solving techniques. You will also delve into the importance of data security and privacy in remote support operations, as well as how to effectively manage a team of help desk professionals. Throughout the course, you will have the opportunity to engage in hands-on exercises and real-world case studies that will help you apply your knowledge in practical scenarios. Our experienced instructors will provide you with personalized feedback and guidance to help you succeed in your learning journey. By the end of the program, you will have developed the skills and confidence to excel in a remote support and help desk management role. Whether you are looking to advance your career in IT support or transition into a new field, this certificate will set you apart as a knowledgeable and skilled professional in the industry. Join us today and take the first step towards a rewarding career in remote support and help desk management. Enroll now and unlock your potential in this dynamic and growing field.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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