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Professional Certificate in Managing Customer Service
Saturday, 27 April 2024 16:59:52
     

Are you ready to take your customer service skills to the next level? Our Professional Certificate in Managing Customer Service program is designed to equip you with the knowledge and tools needed to excel in the fast-paced world of customer service. This comprehensive course covers a range of essential topics, including customer relationship management, communication strategies, conflict resolution, and service recovery. Throughout the program, you will learn how to effectively manage customer interactions, build strong relationships, and exceed customer expectations. Our experienced instructors will guide you through real-world case studies and practical exercises to help you develop the skills needed to deliver exceptional customer service. By the end of the program, you will have the confidence and expertise to handle any customer service situation with professionalism and ease. The core modules of the program include Customer Relationship Management, where you will learn how to build and maintain strong relationships with customers to drive loyalty and retention. Communication Strategies will teach you how to effectively communicate with customers through various channels, including phone, email, and social media. Conflict Resolution will equip you with the skills needed to de-escalate tense situations and find mutually beneficial solutions. Service Recovery will show you how to turn a negative customer experience into a positive one, building trust and loyalty in the process. In addition to these core modules, you will also have the opportunity to explore topics such as customer feedback and satisfaction measurement, customer service technology, and managing customer service teams. Our program is designed to be flexible and accessible, allowing you to learn at your own pace and from anywhere in the world. Whether you are new to the field of customer service or looking to enhance your existing skills, our Professional Certificate in Managing Customer Service program will provide you with the tools and knowledge needed to succeed in this dynamic and rewarding industry. Join us today and take the first step towards a successful career in customer service.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Professional Certificate in Managing Customer Service program! This course is designed to equip you with the essential skills and knowledge needed to excel in the field of customer service management. Our curriculum is carefully crafted to cover a wide range of topics that are crucial for effective customer service management. From understanding customer behavior and expectations to implementing strategies for improving customer satisfaction, this program will provide you with a comprehensive understanding of the key principles and practices in managing customer service. One of the highlights of our curriculum is the focus on developing strong communication skills. Effective communication is essential in building positive relationships with customers and resolving conflicts efficiently. Through interactive workshops and real-world case studies, you will learn how to communicate effectively with customers and colleagues, enhancing your ability to provide exceptional customer service. Another key aspect of our program is the emphasis on problem-solving and decision-making skills. In the fast-paced world of customer service, being able to think quickly on your feet and make informed decisions is crucial. Our course will help you develop these skills through practical exercises and simulations, preparing you to handle any challenges that may arise in a customer service setting. Additionally, our program covers the latest trends and technologies in customer service management. From utilizing customer relationship management (CRM) software to implementing omni-channel support strategies, you will learn how to leverage technology to enhance the customer experience and streamline operations. Upon completion of the Professional Certificate in Managing Customer Service program, you will have the confidence and expertise to lead a successful customer service team and drive customer satisfaction. Whether you are looking to advance your career in customer service management or start a new career in this field, this program will provide you with the skills and knowledge you need to succeed. Join us today and take the first step towards becoming a proficient and effective customer service manager!
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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