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Professional Certificate in Introduction To Customer Service
Sunday, 28 April 2024 04:03:23
     

Welcome to our Professional Certificate in Introduction to Customer Service program! This course is designed to equip you with the essential skills and knowledge needed to excel in the field of customer service. Whether you are just starting your career or looking to enhance your existing skills, this program will provide you with a solid foundation in customer service principles and practices. Throughout the course, you will delve into core modules that cover a range of topics essential for delivering exceptional customer service. You will learn about the importance of customer satisfaction and retention, effective communication strategies, conflict resolution techniques, and the role of empathy in customer interactions. Additionally, you will explore the impact of technology on customer service and how to leverage it to enhance the customer experience. Our experienced instructors will guide you through interactive lessons, case studies, and real-world scenarios to help you apply your learning in practical situations. You will have the opportunity to engage with fellow students, share insights, and collaborate on projects to deepen your understanding of customer service best practices. By the end of the program, you will have developed the skills and confidence to handle a variety of customer service situations with professionalism and empathy. You will be equipped to anticipate and address customer needs, resolve issues effectively, and build strong relationships that drive customer loyalty and satisfaction. Join us on this journey to become a customer service expert and unlock new opportunities for career growth and advancement. Enroll in our Professional Certificate in Introduction to Customer Service program today and take the first step towards a rewarding and fulfilling career in customer service.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Professional Certificate in Introduction to Customer Service program! This course is designed to equip you with the essential skills and knowledge needed to excel in the field of customer service. The curriculum highlights of this program include modules on understanding customer needs and expectations, effective communication techniques, conflict resolution strategies, and building strong customer relationships. You will also learn about the importance of empathy, active listening, and problem-solving in providing exceptional customer service. Throughout the course, you will have the opportunity to engage in practical exercises, case studies, and role-playing scenarios to apply your learning in real-world situations. Our experienced instructors will provide valuable insights and feedback to help you enhance your customer service skills and confidence. By the end of the program, you will have developed a deep understanding of the principles of customer service and be equipped with the tools to deliver outstanding service to customers. You will also receive a certificate of completion, showcasing your commitment to excellence in customer service. Join us on this journey to become a customer service expert and make a positive impact on the lives of your customers. Enroll in our Professional Certificate in Introduction to Customer Service program today and take the first step towards a rewarding career in customer service.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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