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Professional Certificate in Deliver Customer Service To Difficult Customers
Saturday, 27 April 2024 18:10:09
     

Are you ready to master the art of delivering exceptional customer service, even in the face of challenging situations? Our Professional Certificate in Delivering Customer Service to Difficult Customers is designed to equip you with the skills and strategies needed to effectively handle even the most demanding customers with confidence and professionalism. Throughout this program, you will delve into core modules that cover a range of essential topics. You will learn how to identify different types of difficult customers and understand the underlying reasons for their behavior. By gaining insight into the psychology of difficult customers, you will be better equipped to respond in a way that de-escalates tension and resolves conflicts effectively. In addition, you will explore communication techniques that can help you navigate challenging interactions with ease. From active listening to assertive communication, you will learn how to communicate clearly and effectively, even in high-pressure situations. By honing your communication skills, you will be able to build rapport with difficult customers and find mutually beneficial solutions to their concerns. Furthermore, this program will provide you with practical strategies for managing your own emotions and stress levels when dealing with difficult customers. By developing emotional intelligence and resilience, you will be able to maintain a positive attitude and approach each interaction with empathy and understanding. These skills will not only benefit your interactions with difficult customers but also enhance your overall performance in customer service roles. Upon completion of this program, you will have the confidence and expertise to handle difficult customers with grace and professionalism. Whether you work in retail, hospitality, or any other customer-facing role, the skills you acquire in this program will set you apart as a customer service expert. Join us on this journey to mastering the art of delivering exceptional customer service to difficult customers and watch your career soar to new heights.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Professional Certificate in Delivering Customer Service to Difficult Customers program! This course is designed to equip you with the skills and knowledge needed to effectively handle challenging customer interactions and provide exceptional service in any situation. Our curriculum is carefully crafted to cover a wide range of topics essential for dealing with difficult customers. You will learn how to identify different types of difficult customers, understand their motivations, and develop strategies for de-escalating tense situations. Through interactive case studies and role-playing exercises, you will practice applying these techniques in a simulated customer service environment. Highlights of the course include: - Understanding Difficult Customer Behavior: Learn to recognize common behaviors exhibited by difficult customers and how to respond effectively. - Communication Skills: Develop effective communication strategies to diffuse tension and build rapport with customers. - Conflict Resolution Techniques: Explore different conflict resolution approaches and learn how to reach mutually beneficial solutions. - Emotional Intelligence: Enhance your emotional intelligence to better understand and manage your own emotions and those of others. - Customer Retention Strategies: Discover how to turn challenging interactions into opportunities to strengthen customer relationships and loyalty. Our experienced instructors bring a wealth of real-world experience to the classroom, providing practical insights and guidance to help you navigate challenging customer service scenarios. You will also have the opportunity to network with fellow professionals in the field, sharing best practices and learning from each other's experiences. Upon successful completion of the program, you will receive a Professional Certificate in Delivering Customer Service to Difficult Customers, demonstrating your expertise in handling challenging customer interactions with confidence and professionalism. Join us and take your customer service skills to the next level! Enroll in our Professional Certificate program today and become a master in delivering exceptional service to even the most difficult customers.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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