Download Viewbook

Simply let us know your email address, we will email you the programme Viewbook asap.

Email

Captcha: What is 9+7 ?
Professional Certificate in Deal With Customers Face To Face
Sunday, 28 April 2024 09:09:57
     

Are you ready to enhance your customer service skills and excel in face-to-face interactions? Our Professional Certificate in Deal With Customers Face To Face program is designed to equip you with the essential tools and techniques to effectively engage with customers in various settings. This comprehensive course will provide you with the knowledge and confidence to handle challenging situations, build rapport, and exceed customer expectations. Throughout the program, you will delve into core modules that cover a range of topics essential for dealing with customers face to face. From mastering communication strategies to understanding customer behavior, you will learn how to tailor your approach to different individuals and situations. Our experienced instructors will guide you through practical scenarios and real-life case studies to help you develop your problem-solving skills and enhance your customer service delivery. In addition to honing your interpersonal skills, the program will also focus on the importance of empathy and active listening in customer interactions. You will learn how to empathize with customers' needs and concerns, and how to effectively communicate your understanding to build trust and loyalty. By mastering these skills, you will be able to create positive experiences for customers and leave a lasting impression that sets your organization apart. Furthermore, the program will explore the role of emotional intelligence in customer service and how it can impact the overall customer experience. You will learn how to manage your emotions effectively, stay calm under pressure, and respond to challenging situations with empathy and professionalism. By developing your emotional intelligence, you will be better equipped to handle difficult customers and turn negative interactions into positive outcomes. Upon completion of the program, you will receive a Professional Certificate in Deal With Customers Face To Face, showcasing your commitment to excellence in customer service. Whether you are a seasoned professional looking to enhance your skills or a newcomer to the field, this program will provide you with the tools and knowledge to succeed in face-to-face customer interactions. Join us today and take the first step towards becoming a customer service expert who can deal with customers face to face with confidence and professionalism.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Professional Certificate in Deal With Customers Face To Face program! This course is designed to equip you with the essential skills and knowledge needed to excel in customer-facing roles. Our curriculum highlights a comprehensive range of topics that are crucial for effectively dealing with customers in person. You will learn how to communicate effectively, build rapport, handle difficult situations, and provide exceptional customer service. Through a combination of theoretical learning and practical exercises, you will develop the confidence and expertise needed to succeed in any customer-facing role. The course begins with an introduction to the importance of customer service and the key principles of effective communication. You will then delve into topics such as active listening, body language, and empathy, all of which are essential for building strong relationships with customers. As you progress through the program, you will learn how to handle challenging situations with grace and professionalism. You will explore strategies for de-escalating conflicts, managing customer expectations, and turning negative experiences into positive ones. In addition to customer service skills, the course also covers practical aspects of dealing with customers face to face. You will learn how to manage time effectively, prioritize tasks, and stay organized in a fast-paced environment. Throughout the program, you will have the opportunity to practice your skills in real-world scenarios through role-playing exercises and case studies. This hands-on approach will help you develop the confidence and expertise needed to excel in any customer-facing role. Upon completion of the program, you will receive a Professional Certificate in Deal With Customers Face To Face, showcasing your expertise and commitment to providing exceptional customer service. Whether you are just starting out in your career or looking to enhance your existing skills, this program will provide you with the tools and knowledge needed to succeed in any customer-facing role. Join us today and take the first step towards a rewarding career in customer service!
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

Quick links

Request free information

*E-mail :

Captcha: What is 7+5+4 ?

The fastest way to get answers from us.