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Professional Certificate in Customer Service And Communication
Saturday, 27 April 2024 20:06:48
     

Are you looking to enhance your customer service skills and communication abilities to excel in today's competitive business landscape? Look no further than our Professional Certificate in Customer Service and Communication program. This comprehensive course is designed to equip you with the essential knowledge and practical skills needed to deliver exceptional customer service and effectively communicate with clients, colleagues, and stakeholders. Throughout this program, you will delve into core modules that cover a wide range of topics essential for success in the customer service industry. From understanding customer needs and expectations to resolving conflicts and managing difficult situations, you will learn how to provide top-notch service that exceeds customer expectations. Additionally, you will explore the importance of effective communication in building strong relationships with customers and colleagues, enhancing teamwork, and fostering a positive work environment. Our experienced instructors will guide you through interactive lectures, case studies, and practical exercises to help you apply your newfound knowledge in real-world scenarios. You will also have the opportunity to engage with industry experts and fellow participants, gaining valuable insights and networking opportunities that can further enhance your career prospects. By the end of the program, you will have developed a solid foundation in customer service and communication skills that will set you apart in the job market. Whether you are looking to advance in your current role, transition to a new career, or simply enhance your professional skills, this certificate program will provide you with the tools and confidence to succeed. Join us on this exciting journey to become a customer service and communication expert. Enroll in our Professional Certificate in Customer Service and Communication program today and take the first step towards a rewarding and fulfilling career in the dynamic world of customer service.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Professional Certificate in Customer Service and Communication program! This course is designed to equip you with the essential skills and knowledge needed to excel in the dynamic field of customer service. Our curriculum is carefully crafted to cover a wide range of topics that are crucial for success in this industry. From understanding customer behavior and communication techniques to resolving conflicts and managing customer relationships, you will gain a comprehensive understanding of the key principles of customer service. One of the highlights of our program is the emphasis on practical skills development. Through interactive workshops, case studies, and role-playing exercises, you will have the opportunity to apply your learning in real-world scenarios. This hands-on approach will not only enhance your understanding of the concepts but also prepare you for the challenges you may face in a customer service role. In addition to the core customer service skills, our program also covers communication strategies that are essential for effective customer interactions. You will learn how to communicate clearly and professionally, both verbally and in writing, to ensure that customers feel heard and valued. Furthermore, our program includes modules on problem-solving and decision-making, which are crucial skills for resolving customer issues efficiently and effectively. You will also learn how to handle difficult customers with empathy and professionalism, turning challenging situations into opportunities to build trust and loyalty. Upon completion of the program, you will receive a Professional Certificate in Customer Service and Communication, which will demonstrate your commitment to excellence in customer service. This certificate will not only enhance your resume but also open up new career opportunities in a variety of industries. Join us today and take the first step towards a successful career in customer service. Our program will provide you with the knowledge, skills, and confidence you need to excel in this rewarding field. Don't miss this opportunity to invest in your future and become a customer service expert!
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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