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Professional Certificate in Customer Service
Saturday, 27 April 2024 16:39:58
     

Are you looking to enhance your customer service skills and advance your career in the field? Look no further than our Professional Certificate in Customer Service program. This comprehensive course is designed to equip you with the knowledge and skills needed to excel in a customer service role. Throughout the program, you will delve into core modules that cover a wide range of topics essential for providing exceptional customer service. From understanding customer needs and expectations to developing effective communication strategies, you will learn how to build strong relationships with customers and handle challenging situations with confidence. One of the key modules in the program focuses on customer relationship management, where you will explore the importance of building and maintaining long-term relationships with customers. You will also learn how to leverage customer feedback to improve products and services, ultimately enhancing customer satisfaction and loyalty. Another core module delves into effective communication techniques, teaching you how to communicate clearly and professionally with customers in various situations. You will also learn how to actively listen to customers, identify their needs, and provide solutions that meet or exceed their expectations. In addition to these core modules, the program also covers topics such as conflict resolution, time management, and problem-solving skills. By the end of the program, you will have the tools and techniques needed to handle any customer service scenario with ease and professionalism. Our Professional Certificate in Customer Service program is ideal for individuals looking to kickstart their career in customer service or advance to a more senior role within the field. Whether you are new to the industry or have years of experience, this program will provide you with the knowledge and skills needed to succeed in a customer service role. Join us today and take the first step towards becoming a customer service expert. Our program is designed to be flexible and convenient, allowing you to study at your own pace and balance your studies with your other commitments. Don't miss this opportunity to enhance your customer service skills and take your career to the next level.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Professional Certificate in Customer Service program, designed to equip you with the essential skills and knowledge needed to excel in the dynamic field of customer service. This comprehensive course is tailored to meet the demands of today's competitive business landscape, where exceptional customer service is a key differentiator for success. Our curriculum highlights a diverse range of topics that are crucial for mastering the art of customer service. From understanding customer behavior and communication techniques to resolving conflicts and managing customer expectations, our program covers all aspects of delivering exceptional service. You will also learn how to leverage technology and data analytics to enhance customer experiences and drive business growth. One of the key strengths of our program is the practical approach we take in teaching customer service skills. Through case studies, role-playing exercises, and real-world simulations, you will have the opportunity to apply your learning in a hands-on environment. Our experienced instructors will provide valuable feedback and guidance to help you refine your skills and build confidence in dealing with a variety of customer scenarios. In addition to the core customer service skills, our program also includes modules on leadership and teamwork. These modules are designed to help you develop the leadership qualities and collaborative skills needed to lead a team of customer service professionals effectively. By the end of the program, you will not only be equipped with the technical skills but also the soft skills necessary to excel in a customer-centric role. Our Professional Certificate in Customer Service program is ideal for individuals looking to kickstart their career in customer service or advance their existing skills. Whether you are a recent graduate, a seasoned professional, or someone looking to make a career switch, this program will provide you with the knowledge and tools needed to succeed in the fast-paced world of customer service. Join us today and take the first step towards becoming a customer service expert. Enroll in our Professional Certificate in Customer Service program and unlock your potential to deliver exceptional service and drive customer satisfaction. Your success in the field of customer service starts here.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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