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Professional Certificate Course in Remote Support And Help Desk Management
Thursday, 02 May 2024 01:21:56
     

Are you ready to take your career in IT support to the next level? Our Professional Certificate Course in Remote Support and Help Desk Management is designed to equip you with the skills and knowledge needed to excel in the fast-paced world of remote technical support. This comprehensive program covers a wide range of topics, from troubleshooting common technical issues to managing help desk operations effectively.In this course, you will learn how to provide remote support to users across different platforms and devices, ensuring a seamless and efficient experience for both customers and employees. You will also gain insights into best practices for managing help desk operations, including ticketing systems, escalation procedures, and customer communication strategies.Our core modules include in-depth training on remote support tools and technologies, such as remote desktop software, virtual private networks (VPNs), and remote access protocols. You will also learn how to troubleshoot common hardware and software issues remotely, saving time and resources for your organization.Additionally, our program covers essential skills for help desk management, including customer service techniques, team leadership, and performance metrics analysis. You will learn how to prioritize and delegate tasks effectively, ensuring that your help desk team operates at peak efficiency.Throughout the course, you will have the opportunity to apply your knowledge in real-world scenarios through hands-on projects and case studies. Our experienced instructors will provide personalized feedback and guidance to help you develop practical skills that you can immediately apply in your current or future role.Upon completion of the program, you will receive a Professional Certificate in Remote Support and Help Desk Management, showcasing your expertise to potential employers and clients. Whether you are looking to advance your career in IT support or start a new career in help desk management, this course will provide you with the tools and knowledge you need to succeed.Join us today and take the first step towards a rewarding career in remote support and help desk management. Our flexible online format allows you to study at your own pace, making it easier than ever to enhance your skills and advance your career in the rapidly evolving field of IT support.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Professional Certificate Course in Remote Support and Help Desk Management! This program is designed to equip you with the essential skills and knowledge needed to excel in the fast-paced world of remote support and help desk management.Our curriculum is carefully crafted to cover a wide range of topics that are crucial for success in this field. From understanding the fundamentals of remote support technologies to mastering the art of customer service, our course will provide you with a comprehensive understanding of the key concepts and best practices in the industry.Highlights of our curriculum include:1. Introduction to Remote Support: Learn about the different types of remote support technologies and how they are used to provide efficient and effective support to users.2. Help Desk Management: Explore the principles of help desk management, including ticketing systems, escalation procedures, and performance metrics.3. Customer Service Skills: Develop essential customer service skills, such as active listening, empathy, and problem-solving, to effectively address customer inquiries and issues.4. Troubleshooting Techniques: Master the art of troubleshooting common technical issues, including hardware and software problems, network connectivity issues, and more.5. Remote Communication: Learn how to effectively communicate with customers and colleagues in a remote setting, including best practices for phone, email, and chat support.6. Security and Compliance: Understand the importance of security and compliance in remote support and help desk management, including data protection regulations and best practices for securing remote connections.Throughout the course, you will have the opportunity to apply your knowledge and skills in real-world scenarios through hands-on projects and case studies. Our experienced instructors will provide guidance and feedback to help you succeed in your learning journey.By the end of the program, you will be equipped with the expertise and confidence to excel in a variety of roles in remote support and help desk management, including remote support technician, help desk analyst, technical support specialist, and more.Join us today and take the first step towards a rewarding career in remote support and help desk management!
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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