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Professional Certificate Course in Recognise Diversity When Delivering Customer Service
Sunday, 28 April 2024 05:52:51
     

Welcome to our Professional Certificate Course in Recognising Diversity When Delivering Customer Service! In today's globalized world, understanding and embracing diversity is crucial for providing exceptional customer service. This course is designed to equip you with the knowledge and skills needed to effectively engage with customers from diverse backgrounds, ensuring a positive and inclusive experience for all.Throughout this program, you will delve into core modules that cover topics such as cultural awareness, communication strategies, and conflict resolution techniques. By exploring the nuances of different cultures, you will learn how to tailor your customer service approach to meet the unique needs and preferences of individuals from various backgrounds. Effective communication is key in customer service, and this course will provide you with practical tools to enhance your communication skills and build rapport with customers from diverse cultures.In addition, you will learn how to navigate challenging situations and resolve conflicts that may arise when interacting with customers from different backgrounds. By developing your conflict resolution skills, you will be better equipped to handle difficult conversations and ensure that all customers feel heard and valued. This course will also explore the importance of empathy and active listening in customer service, highlighting the impact of these qualities on customer satisfaction and loyalty.By the end of this program, you will have gained a deeper understanding of the importance of diversity in customer service and how it can positively impact your interactions with customers. You will be equipped with practical strategies and techniques to recognise and embrace diversity, ultimately enhancing the overall customer experience. Whether you work in retail, hospitality, or any other customer-facing role, this course will provide you with valuable insights and tools to excel in your profession.Join us on this journey to become a more culturally competent and empathetic customer service professional. Enrol in our Professional Certificate Course in Recognising Diversity When Delivering Customer Service today and take the first step towards providing exceptional service to customers from all walks of life. Embrace diversity, enhance your skills, and elevate your customer service experience!



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Professional Certificate Course in Recognising Diversity When Delivering Customer Service! This course is designed to equip you with the essential skills and knowledge needed to provide exceptional customer service in a diverse and inclusive environment.Our curriculum highlights include:1. Understanding Diversity: In this module, you will learn about the importance of diversity in customer service and how to recognise and appreciate the unique needs and preferences of customers from different backgrounds.2. Communication Strategies: Effective communication is key to providing excellent customer service. In this module, you will learn how to communicate respectfully and effectively with customers from diverse cultural backgrounds.3. Cultural Competence: Cultural competence is essential for delivering customer service that meets the needs of all customers. In this module, you will learn how to develop cultural competence and apply it in your interactions with customers.4. Handling Difficult Situations: Customer service can sometimes involve challenging situations. In this module, you will learn how to handle difficult situations with sensitivity and professionalism, taking into account the diverse needs of customers.5. Inclusive Practices: Inclusivity is at the heart of excellent customer service. In this module, you will learn how to create an inclusive environment for all customers, regardless of their background or identity.Our course is designed to be interactive and engaging, with a mix of lectures, case studies, and practical exercises to help you apply your learning in real-world situations. Our experienced instructors will guide you through the course, providing valuable insights and feedback to help you succeed.By the end of the course, you will have the skills and confidence to provide exceptional customer service in a diverse and inclusive environment. Whether you are a seasoned customer service professional looking to enhance your skills or someone new to the field, this course will provide you with the tools you need to excel.Join us today and take the first step towards becoming a customer service expert who recognises and celebrates diversity in all its forms. Your customers will thank you for it!
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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