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Professional Certificate Course in Deliver Customer Service To Difficult Customers
Saturday, 27 April 2024 15:15:26
     

Are you ready to master the art of delivering exceptional customer service, even to the most challenging customers? Our Professional Certificate Course in Delivering Customer Service to Difficult Customers is designed to equip you with the skills and strategies needed to handle any customer interaction with confidence and professionalism. Throughout this course, you will delve into core modules that cover a range of essential topics. You will learn how to effectively communicate with difficult customers, de-escalate tense situations, and turn negative experiences into positive outcomes. Our experienced instructors will guide you through real-life scenarios and provide you with practical tools that you can apply in your own customer service role.In addition to mastering communication techniques, you will also explore the psychology behind customer behavior and learn how to empathize with customers, even when faced with challenging situations. By understanding the underlying reasons for difficult behavior, you will be better equipped to address customer concerns and build stronger relationships.Furthermore, our course will cover strategies for managing your own emotions and stress levels when dealing with difficult customers. You will learn how to maintain a professional demeanor, stay calm under pressure, and prevent conflicts from escalating. By developing these emotional intelligence skills, you will be able to handle any customer interaction with grace and composure.Upon completion of this course, you will receive a Professional Certificate in Delivering Customer Service to Difficult Customers, showcasing your expertise in handling challenging customer situations. Whether you work in retail, hospitality, or any other customer-facing role, this certificate will demonstrate your commitment to providing exceptional service and your ability to navigate even the most difficult customer interactions.Join us today and take the first step towards becoming a customer service expert. Enroll in our Professional Certificate Course in Delivering Customer Service to Difficult Customers and unlock your full potential in providing outstanding service to all customers, no matter how challenging.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Professional Certificate Course in Delivering Customer Service to Difficult Customers! This program is designed to equip you with the skills and knowledge needed to effectively handle challenging customer interactions and provide exceptional service in any situation.Our curriculum is carefully crafted to cover a wide range of topics essential for mastering customer service in difficult scenarios. You will learn how to identify different types of difficult customers and understand the underlying reasons for their behavior. Through interactive sessions and case studies, you will develop strategies for de-escalating tense situations and turning negative experiences into positive ones.One of the highlights of our course is the emphasis on communication skills. You will learn how to actively listen to customers, empathize with their concerns, and communicate effectively to resolve issues. Role-playing exercises will help you practice responding to common customer complaints and inquiries, allowing you to hone your skills in a safe and supportive environment.In addition to communication skills, our curriculum also covers conflict resolution techniques and problem-solving strategies. You will learn how to remain calm under pressure, manage your emotions, and find creative solutions to meet customer needs. By the end of the course, you will be equipped with a toolkit of practical skills that you can apply in real-world customer service scenarios.Our experienced instructors bring a wealth of knowledge and expertise to the program, drawing on their own experiences in customer service roles across various industries. They will provide personalized feedback and guidance to help you improve your customer service skills and build confidence in handling difficult customers.Whether you are a seasoned customer service professional looking to enhance your skills or someone new to the field seeking to develop a strong foundation, our Professional Certificate Course in Delivering Customer Service to Difficult Customers is the perfect opportunity to take your customer service skills to the next level. Join us and become a master in providing exceptional service to all customers, even the most challenging ones.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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