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Professional Certificate Course in Customer Service Excellence
Saturday, 27 April 2024 19:39:03
     

Are you ready to take your customer service skills to the next level? Look no further than our Professional Certificate Course in Customer Service Excellence. This program is designed to equip you with the knowledge and tools needed to deliver exceptional customer service and create lasting relationships with clients. Throughout the course, you will dive into core modules that cover a wide range of topics essential for providing top-notch customer service. From understanding customer needs and expectations to effective communication strategies, you will learn how to exceed customer expectations and handle challenging situations with ease. Our experienced instructors will guide you through real-world case studies and interactive exercises to help you apply your newfound skills in a practical setting. One of the key modules in this course is focused on building strong customer relationships. You will learn how to establish trust with customers, anticipate their needs, and personalize your interactions to create a memorable experience. By mastering these techniques, you will be able to turn satisfied customers into loyal advocates for your business. Another important module in the program is dedicated to effective communication. You will learn how to listen actively, ask the right questions, and communicate clearly and confidently. These skills are crucial for resolving conflicts, managing customer expectations, and building rapport with clients. By honing your communication skills, you will be able to handle any customer interaction with professionalism and empathy. In addition to these core modules, the course also covers topics such as time management, problem-solving, and emotional intelligence. These skills are essential for delivering exceptional customer service in any industry. By the end of the program, you will have the tools and confidence to handle any customer service challenge that comes your way. Whether you are new to the field of customer service or looking to enhance your existing skills, our Professional Certificate Course in Customer Service Excellence is the perfect choice for you. Join us and take the first step towards becoming a customer service expert. Your clients will thank you, and your career will thank you.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Professional Certificate Course in Customer Service Excellence! This program is designed to equip you with the essential skills and knowledge needed to excel in the field of customer service. Our curriculum is carefully crafted to cover a wide range of topics that are crucial for providing exceptional customer service. From understanding customer needs and expectations to effectively resolving conflicts and managing difficult situations, this course will provide you with the tools and techniques needed to deliver top-notch service to customers.One of the highlights of our curriculum is the emphasis on practical skills development. Through interactive workshops, case studies, and role-playing exercises, you will have the opportunity to apply your learning in real-world scenarios. This hands-on approach will not only enhance your understanding of the course material but also help you build confidence in your ability to handle various customer service challenges.In addition to practical skills, our course also covers important theoretical concepts that are essential for a comprehensive understanding of customer service. Topics such as customer relationship management, communication strategies, and service recovery will be explored in depth, providing you with a solid foundation to build upon in your career.Furthermore, our course is designed to be flexible and convenient for working professionals. With online lectures and self-paced assignments, you can easily fit your studies around your busy schedule. Our experienced instructors are also available to provide guidance and support throughout the course, ensuring that you have the resources you need to succeed.By completing our Professional Certificate Course in Customer Service Excellence, you will not only enhance your career prospects but also make a positive impact on the organizations you work for. Customer service is a critical aspect of any business, and by mastering the skills taught in this course, you will be well-equipped to deliver exceptional service that keeps customers coming back.Join us today and take the first step towards becoming a customer service expert!
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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