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Diploma in Customer Service Excellence
Saturday, 27 April 2024 18:34:04
     

Embark on a transformative journey with our Diploma in Customer Service Excellence program. Elevate your skills and knowledge to deliver exceptional customer experiences that drive loyalty and satisfaction. Through interactive modules and real-world case studies, you will master the art of communication, problem-solving, and relationship-building. Our expert instructors will guide you in understanding customer needs, handling difficult situations, and exceeding expectations. Gain a competitive edge in today's market by honing your customer service skills and becoming a trusted advisor to clients. Join us and unlock a world of opportunities in the dynamic field of customer service.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
Fast track mode - attain your qualification in just 6 months !
Dedicated Tutor Support via live chat.
Course content
● Introduction to Customer Service Excellence
● Effective Communication Skills
● Understanding Customer Needs and Expectations
● Building Customer Relationships
● Handling Difficult Customers
● Problem-Solving and Decision Making
● Time Management and Prioritization
● Teamwork and Collaboration
● Service Recovery and Complaint Handling
● Continuous Improvement in Customer Service
● Ethical Practices in Customer Service
● Technology and Customer Service
● Final Project: Implementing Customer Service Excellence in a Real-World Scenario
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149


2 months - GBP £99
❼   Payment plans

1 month - GBP £149

2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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