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Diploma in Customer Experience Management
Saturday, 27 April 2024 15:36:58
     

Embark on a transformative journey with our Diploma in Customer Experience Management program. Dive into the intricacies of customer behavior, satisfaction, and loyalty to elevate your business strategies. Learn to create seamless, personalized experiences that leave a lasting impact on your customers. Our comprehensive curriculum covers topics such as customer journey mapping, feedback analysis, and service recovery techniques. Gain practical skills through real-world case studies and interactive simulations. Join a community of like-minded professionals and industry experts to expand your network and knowledge. Elevate your career and drive business success by mastering the art of customer experience management. Start your journey today!



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
● Introduction to Customer Experience Management
● Understanding Customer Behavior
● Customer Journey Mapping
● Customer Feedback and Surveys
● Implementing Customer Experience Strategies
● Measuring Customer Satisfaction
● Handling Customer Complaints
● Building Customer Loyalty
● Technology in Customer Experience Management
● Case Studies in Customer Experience
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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