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Certificate in Customer Service And Communication
Sunday, 28 April 2024 05:10:17
     

Welcome to our Certificate in Customer Service and Communication program, where we equip you with the essential skills and knowledge to excel in the dynamic world of customer service. This comprehensive course is designed to enhance your communication abilities, problem-solving skills, and overall customer service expertise. Throughout the program, you will delve into core modules such as effective communication strategies, conflict resolution techniques, and customer relationship management. By mastering these fundamental concepts, you will be able to navigate challenging customer interactions with confidence and professionalism. Additionally, you will learn how to leverage various communication channels, including phone, email, and in-person interactions, to provide exceptional service to customers. Our experienced instructors will guide you through real-world case studies and interactive simulations to help you apply theoretical concepts to practical scenarios. You will also have the opportunity to participate in role-playing exercises and group discussions to enhance your communication and problem-solving skills. By the end of the program, you will have developed a strong foundation in customer service principles and be well-equipped to handle a wide range of customer service situations. In addition to the core modules, you will have the opportunity to explore specialized topics such as customer feedback management, service recovery strategies, and cross-cultural communication. These advanced modules will further enhance your ability to deliver exceptional customer service and build long-lasting relationships with clients. Upon completion of the program, you will receive a Certificate in Customer Service and Communication, showcasing your dedication to excellence in customer service. This credential will not only enhance your professional credibility but also open up new career opportunities in a variety of industries. Whether you are a seasoned customer service professional looking to enhance your skills or a newcomer to the field seeking to break into the industry, this program is designed to meet your needs and help you achieve your career goals. Join us today and embark on a transformative journey towards becoming a customer service expert. Let us help you unlock your full potential and become a valuable asset to any organization. Enroll in our Certificate in Customer Service and Communication program and take the first step towards a rewarding and fulfilling career in customer service.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Certificate in Customer Service and Communication program! This course is designed to equip you with the essential skills and knowledge needed to excel in the dynamic field of customer service. Our curriculum is carefully crafted to cover a wide range of topics that are crucial for success in this industry. From understanding customer behavior and communication techniques to resolving conflicts and managing customer relationships, you will gain a comprehensive understanding of the key principles of customer service. One of the highlights of our program is the emphasis on practical skills development. Through interactive workshops, case studies, and role-playing exercises, you will have the opportunity to apply your learning in real-world scenarios. This hands-on approach will not only enhance your understanding of the concepts but also prepare you for the challenges you may face in a customer service role. In addition to the core customer service skills, our program also covers communication strategies that are essential for effective customer interactions. You will learn how to communicate clearly and professionally, both verbally and in writing, to ensure positive customer experiences. Furthermore, our experienced instructors bring a wealth of industry knowledge and expertise to the classroom. They will provide you with valuable insights and practical tips that will help you succeed in your customer service career. Upon completion of the program, you will receive a Certificate in Customer Service and Communication, which will demonstrate your commitment to excellence in customer service. This credential will enhance your resume and open up new opportunities for career advancement in various industries. Join us today and take the first step towards a rewarding career in customer service. Enroll in our Certificate in Customer Service and Communication program and unlock your potential to excel in this dynamic field.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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