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Advanced Professional Certificate in Introduction To Customer Service For Hospitality And Tourism
Saturday, 27 April 2024 20:14:39
     

Welcome to our Advanced Professional Certificate in Introduction to Customer Service for Hospitality and Tourism program! This comprehensive course is designed to equip you with the essential skills and knowledge needed to excel in the dynamic and fast-paced world of hospitality and tourism. Throughout the program, you will delve into core modules that cover a wide range of topics essential for providing exceptional customer service in the hospitality and tourism industry. From understanding the importance of customer satisfaction to mastering effective communication techniques, you will learn how to exceed customer expectations and create memorable experiences for guests.One of the key modules in this program focuses on the fundamentals of customer service in the hospitality and tourism industry. You will explore the principles of customer service, learn how to anticipate and meet customer needs, and develop strategies for handling challenging situations with professionalism and grace. By mastering these foundational skills, you will be well-equipped to deliver exceptional service to guests from all walks of life.Another core module of the program delves into the art of effective communication in customer service. You will learn how to communicate clearly and confidently with guests, colleagues, and other stakeholders, using both verbal and non-verbal communication techniques. By honing your communication skills, you will be able to build rapport with customers, resolve conflicts, and create a positive and welcoming atmosphere in any hospitality or tourism setting.In addition to these core modules, the program also covers topics such as cultural awareness, conflict resolution, and customer relationship management. You will learn how to navigate cultural differences, resolve conflicts in a professional manner, and build long-lasting relationships with customers to foster loyalty and repeat business. These skills are essential for success in the competitive world of hospitality and tourism.By completing our Advanced Professional Certificate in Introduction to Customer Service for Hospitality and Tourism program, you will be well-prepared to embark on a rewarding career in the hospitality and tourism industry. Whether you are a seasoned professional looking to enhance your skills or a newcomer to the field seeking to break into the industry, this program will provide you with the knowledge and expertise needed to thrive in this exciting and dynamic sector. Join us today and take the first step towards a successful career in hospitality and tourism!



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Advanced Professional Certificate in Introduction to Customer Service for Hospitality and Tourism program! This comprehensive course is designed to equip you with the essential skills and knowledge needed to excel in the dynamic and fast-paced world of hospitality and tourism.Our curriculum highlights a range of topics that are crucial for success in the industry. You will learn about the importance of customer service in creating memorable experiences for guests, as well as how to effectively communicate with customers and handle challenging situations. Additionally, you will gain insights into the latest trends and best practices in customer service, allowing you to stay ahead of the competition.Throughout the program, you will have the opportunity to engage with industry experts who will share their insights and experiences. You will also have access to practical exercises and case studies that will help you apply your learning in real-world scenarios. By the end of the course, you will have developed the skills and confidence needed to provide exceptional customer service and enhance the overall guest experience.Our program is ideal for individuals who are looking to advance their careers in the hospitality and tourism industry. Whether you are a seasoned professional looking to enhance your skills or someone new to the industry, this course will provide you with the knowledge and tools needed to succeed.Join us today and take the first step towards a rewarding career in hospitality and tourism. Our Advanced Professional Certificate in Introduction to Customer Service for Hospitality and Tourism program will equip you with the skills and knowledge needed to excel in this exciting industry. Don't miss this opportunity to enhance your career and make a positive impact on the guest experience. Enroll now and start your journey towards success!
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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