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Advanced Professional Certificate in Introduction To Customer Service
Sunday, 28 April 2024 14:39:57
     

Welcome to our Advanced Professional Certificate in Introduction to Customer Service program! This course is designed to equip you with the essential skills and knowledge needed to excel in the dynamic field of customer service. Whether you are a seasoned professional looking to enhance your expertise or a newcomer eager to kickstart your career, this program is tailored to meet your needs.Throughout the course, you will delve into core modules that cover a wide range of topics essential for providing exceptional customer service. From understanding customer behavior and communication techniques to resolving conflicts and managing customer expectations, you will gain a comprehensive understanding of the key principles that underpin successful customer service strategies.Our experienced instructors will guide you through interactive sessions that blend theoretical knowledge with practical applications. You will have the opportunity to engage in real-world case studies, role-playing exercises, and group discussions to deepen your understanding and hone your skills. By the end of the program, you will emerge as a confident and competent customer service professional ready to tackle any challenge that comes your way.In addition to the core modules, you will also have the chance to explore specialized topics such as customer relationship management, service recovery, and customer satisfaction measurement. These advanced modules will provide you with a deeper insight into the nuances of customer service and equip you with the tools needed to deliver exceptional experiences that drive customer loyalty and retention.Upon completion of the program, you will receive a certificate that showcases your commitment to excellence in customer service. This credential will not only enhance your professional credibility but also open up new opportunities for career advancement and growth. Whether you are looking to climb the corporate ladder or transition into a new role, this certificate will serve as a valuable asset that sets you apart from the competition.Join us on this exciting journey to master the art of customer service and unlock your full potential in this dynamic and rewarding field. Enroll in our Advanced Professional Certificate in Introduction to Customer Service program today and take the first step towards a successful and fulfilling career in customer service.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Advanced Professional Certificate in Introduction to Customer Service program! This course is designed to equip you with the essential skills and knowledge needed to excel in the field of customer service. Our curriculum is carefully crafted to cover a wide range of topics that are crucial for success in this industry. You will learn about the importance of customer satisfaction, effective communication strategies, conflict resolution techniques, and how to handle difficult customers with professionalism and empathy. One of the highlights of this program is the emphasis on practical, real-world applications. You will have the opportunity to participate in hands-on exercises, case studies, and role-playing scenarios that will help you develop your customer service skills in a simulated environment. In addition, our experienced instructors will provide you with valuable insights and feedback to help you improve and refine your customer service techniques. You will also have the chance to network with industry professionals and fellow students, allowing you to build connections and gain valuable insights into the field. Upon completion of this program, you will have the confidence and expertise to provide exceptional customer service in any setting. Whether you are looking to advance your career in customer service or are just starting out in the field, this program will provide you with the knowledge and skills you need to succeed. Join us today and take the first step towards a rewarding career in customer service. Enroll in our Advanced Professional Certificate in Introduction to Customer Service program and unlock your full potential in this dynamic and fast-paced industry.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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