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Advanced Professional Certificate in Customer Service Excellence
Saturday, 27 April 2024 14:18:25
     

Are you ready to take your customer service skills to the next level? Look no further than our Advanced Professional Certificate in Customer Service Excellence program. This comprehensive course is designed to equip you with the knowledge and tools needed to excel in the fast-paced world of customer service. Throughout the program, you will delve into core modules that cover a wide range of topics essential for providing exceptional customer service. From mastering communication techniques to understanding customer behavior and resolving conflicts effectively, you will gain valuable insights that will set you apart in the competitive customer service industry. One of the key modules in this program focuses on developing strong communication skills. You will learn how to effectively communicate with customers through various channels, including phone, email, and in-person interactions. By honing your communication skills, you will be able to build rapport with customers, address their needs efficiently, and leave a lasting positive impression.Another crucial module in this program is centered around understanding customer behavior. By delving into the psychology behind customer interactions, you will gain a deeper understanding of what drives customer decisions and how to anticipate their needs. This knowledge will enable you to tailor your approach to each customer, leading to increased satisfaction and loyalty.Conflict resolution is also a key component of the program. You will learn how to navigate challenging situations with customers, de-escalate tensions, and find mutually beneficial solutions. By mastering conflict resolution techniques, you will be able to turn potentially negative interactions into positive experiences that strengthen customer relationships.In addition to these core modules, the program also covers topics such as time management, problem-solving, and emotional intelligence. These skills are essential for providing top-notch customer service and will help you navigate the complexities of the modern customer service landscape with confidence and ease.Whether you are a seasoned customer service professional looking to enhance your skills or someone new to the field seeking to build a strong foundation, our Advanced Professional Certificate in Customer Service Excellence program is the perfect choice for you. Join us and take the first step towards becoming a customer service superstar!



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
Welcome to our Advanced Professional Certificate in Customer Service Excellence program! This comprehensive course is designed to equip you with the skills and knowledge needed to excel in the field of customer service. Our curriculum is carefully crafted to cover a wide range of topics essential for providing exceptional customer service. From understanding customer needs and expectations to resolving conflicts and managing difficult situations, our course will help you develop the expertise needed to deliver top-notch service to customers.Highlights of our curriculum include modules on effective communication strategies, customer relationship management, and service recovery techniques. You will also learn about the latest trends and technologies in customer service, allowing you to stay ahead of the curve in this rapidly evolving field.In addition to theoretical knowledge, our course also includes practical exercises and case studies to help you apply your learning in real-world scenarios. You will have the opportunity to role-play different customer service scenarios, receive feedback from experienced instructors, and hone your skills through hands-on practice.Upon completion of the program, you will receive a Professional Certificate in Customer Service Excellence, showcasing your expertise and commitment to providing exceptional service to customers. This certificate will not only enhance your career prospects but also demonstrate your dedication to continuous learning and professional development.Join us today and take your customer service skills to the next level! Our Advanced Professional Certificate in Customer Service Excellence program is your gateway to a successful career in the dynamic and rewarding field of customer service. Enroll now and embark on a journey towards excellence in customer service.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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