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Advanced Diploma in Customer Service And Communication
Sunday, 28 April 2024 10:08:15
     

Enhance your customer service skills with our Advanced Diploma in Customer Service and Communication program. Dive deep into effective communication strategies, conflict resolution techniques, and customer relationship management. Develop a strong understanding of customer behavior and learn how to exceed their expectations. Our comprehensive curriculum is designed to equip you with the knowledge and skills needed to excel in a customer-centric role. With a focus on practical application and real-world scenarios, you will be prepared to handle any customer service challenge with confidence. Elevate your career prospects and become a valuable asset to any organization with our Advanced Diploma program.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
● Customer Relationship Management
● Effective Communication Strategies
● Conflict Resolution and Negotiation
● Service Excellence and Quality Assurance
● Managing Customer Expectations
● Cultural Diversity and Inclusion in Customer Service
● Technology and Customer Service
● Leadership and Team Management in Customer Service
● Ethics and Professionalism in Customer Service
● Project Management for Customer Service Improvement.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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