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Advanced Diploma in Customer Experience Management
Saturday, 27 April 2024 20:04:28
     

Embark on a transformative journey with our Advanced Diploma in Customer Experience Management program. Dive deep into the intricacies of customer behavior, satisfaction, and loyalty to enhance your skills in creating exceptional customer experiences. Learn from industry experts and gain practical insights through real-world case studies and simulations. Develop strategies to drive customer engagement, retention, and advocacy, ultimately boosting your organization's bottom line. Elevate your career prospects and become a sought-after professional in the field of customer experience management. Join us and unlock the secrets to delivering unparalleled customer satisfaction and building long-lasting relationships with your clientele.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
Fast track mode - attain your qualification in just 6 months !
Dedicated Tutor Support via live chat.
Course content
● Customer Relationship Management
● Customer Loyalty and Retention Strategies
● Customer Experience Design
● Service Quality Management
● Data Analytics for Customer Insights
● Omnichannel Customer Engagement
● Complaint Handling and Service Recovery
● Employee Training and Development for Customer Service
● Ethical Practices in Customer Experience Management
● Project Management for Customer Experience Improvement
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149


2 months - GBP £99
❼   Payment plans

1 month - GBP £149

2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

Request free information

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