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Advanced Diploma in Customer Complaints
Saturday, 27 April 2024 23:51:10
     

Are you ready to take your customer service skills to the next level? Our Advanced Diploma in Customer Complaints program is designed to equip you with the knowledge and expertise needed to effectively handle and resolve customer complaints. Through a combination of theoretical learning and practical case studies, you will learn how to empathize with customers, de-escalate tense situations, and find creative solutions to their problems. Our experienced instructors will guide you through real-world scenarios, giving you the confidence and skills to excel in any customer service role. Join us and become a master at turning complaints into opportunities for customer satisfaction.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
● Principles of Customer Service
● Effective Communication Strategies
● Handling Difficult Customers
● Conflict Resolution Techniques
● Complaint Management Systems
● Customer Relationship Management
● Legal Aspects of Customer Complaints
● Quality Assurance and Continuous Improvement
● Case Studies and Practical Applications
● Final Project and Presentation.
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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