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Postgraduate Programme in Introduction To Customer Service
Sunday, 02 June 2024 21:45:34
     

Embark on a transformative journey with our Postgraduate Programme in Introduction To Customer Service. Gain a deep understanding of customer behavior, communication strategies, and problem-solving techniques. Develop essential skills to excel in the dynamic field of customer service. Our comprehensive curriculum covers topics such as customer relationship management, service recovery, and customer satisfaction measurement. Learn from industry experts and enhance your employability with practical experience through case studies and real-world projects. Elevate your career prospects and stand out in the competitive job market with this specialized program. Join us and become a customer service expert in demand across various industries.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
● Introduction to Customer Service Principles
● Understanding Customer Needs and Expectations
● Effective Communication Skills in Customer Service
● Handling Difficult Customers and Situations
● Building Customer Relationships
● Customer Service in Different Industries
● Implementing Customer Service Strategies
● Measuring Customer Satisfaction and Feedback
● Technology and Customer Service
● Ethical Considerations in Customer Service
● Case Studies and Practical Applications
● Final Project and Presentation
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regula

❾   How to apply?

Simply follow the 2 steps given below to enrol:

(1) Fill enrolment form online at
https://www.lspm.org.uk/enrolment-v2/start.html

(2) Pay enrolment fee of GBP £15
(This can be paid online using credit or debit card)

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