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Postgraduate Programme in Deliver Customer Service To Difficult Customers
Sunday, 10 November 2024 11:40:55
     

Are you ready to master the art of delivering exceptional customer service to difficult customers? Our Postgraduate Programme in Deliver Customer Service To Difficult Customers is designed to equip you with the skills and strategies needed to effectively handle challenging situations with confidence and professionalism. Through a combination of theoretical knowledge and practical exercises, you will learn how to de-escalate conflicts, manage customer expectations, and turn negative interactions into positive outcomes. Join us and take your customer service skills to the next level. Enroll now and become a customer service expert in dealing with difficult customers.



present_to_all   PURSUE YOUR DREAMS - GAIN A RESPECTED QUALIFICATION STUDYING ONLINE

The programme aims to develop pro-active decision makers, managers and leaders for a variety of careers in business sectors in a global context.
Why choose LSPM ?
● Your qualification is recognised and accepted world over.
● Experience online study like never before with our purpose built smart learning tools which gives you advantage of studying anytime and anywhere.
● Flexible payment plans , pay fee in easy monthly, quarterly or yearly instalments.
● Fast track mode - attain your qualification in just 6 months !
● Dedicated Tutor Support via live chat.
Course content
● Understanding Difficult Customers
● Effective Communication Strategies
● Conflict Resolution Techniques
● Managing Emotions in Customer Interactions
● Building Rapport with Challenging Customers
● Problem-Solving Skills for Customer Service
● Handling Complaints and Feedback
● Role-Playing and Simulation Exercises
● Case Studies and Real-Life Scenarios
● Final Assessment and Certification
❶   Course duration
The programme is available in two duration modes:
1 month
2 months
❷   Course Delivery

Online

❸   Entry Requirements
  • The program operates under an open enrollment framework, devoid of specific entry prerequisites. Individuals demonstrating a sincere interest in the subject matter are cordially invited to participate. Participants must be at least 18 years of age at the commencement of the course. OR;
❺   Assessment

The assessment is done via submission of assignment. There are no written exams.

❻   Course fee
The fee for the programme is as follows:

1 month - GBP £149

2 months - GBP £99
❼   Payment plans

1 month - GBP £149
2 months - GBP £99
❽   Accreditation

  • This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognized awarding body or regulatory authority.

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