| Statistic |
Percentage |
| Customers willing to pay more for better customer service |
86% |
| Customers who have stopped doing business with a company due to poor customer service |
59% |
| Customers who have recommended a business due to excellent customer service |
77% |
These statistics highlight the importance of providing exceptional customer service in the tourism and hospitality industry. With the Level 6 Diploma in Tourism and Hospitality Management, professionals can learn the skills and techniques needed to exceed customer expectations and create a positive experience for guests.
The diploma program covers a wide range of topics, including customer relationship management, communication skills, conflict resolution, and service recovery. Students will also learn about the latest trends and technologies in customer service, allowing them to stay ahead of the competition and deliver a superior guest experience.
By mastering the art of customer service with the Level 6 Diploma in Tourism and Hospitality Management, professionals can enhance their career prospects and make a positive impact on their organization. With the right skills and knowledge, they can build strong relationships with customers, increase customer loyalty, and drive business growth.
In conclusion, customer service is a vital component of the tourism and hospitality industry, and professionals can benefit greatly from the Level 6 Diploma in Tourism and Hospitality Management. By honing their customer service skills, they can create memorable experiences for guests and set themselves apart in a competitive market.
Source of data: Customer Service Barometer Study, American Express